How to find order tracking details

Step-by-Step Instructions

1. Click “Orders” in the left-hand sidebar. This will open your Orders table.
2. Adjust the filters to locate the order.
   • By default, the table may show Open Orders.
   • If you do not see the order, change the Status filter to All Orders.
   • You can also search using the order number or patient name.
3. Expand the order row.
   • Click the down arrow (v) on the left side of the order line.
   • This will expand the order details within the table.
4. Review the tracking information.
   • Tracking details will appear on the right-hand side of the expanded order row, where available.
   • You may also see the supplier confirmation number, which can be used to check status directly on the supplier’s website if needed.

Important Notes

• Tracking details are only visible once they have been provided by the supplier.
• Some suppliers may not provide tracking for certain shipments.
• If an order was shipped directly to the patient, it may automatically show as Complete in Otto.
• For delayed or missing shipments, use the supplier confirmation number to verify status on the supplier’s website.

When to Contact Support

• If tracking information should be available but is missing.
• If the order status appears incorrect.
• If you are unable to locate the order after adjusting filters.

If the issue persists or the order has already been sent to the supplier, please submit a support ticket so our team can investigate further.