How to set up post-order redirects in Otto

Step-by-Step Instructions

1. Click the gear icon (Settings) in the left-hand sidebar.
2. Click Webstore.
3. Select Post Order Redirects.
4. In the Choose a Link field, enter the full URL where you want patients redirected after completing their purchase.
   • This can be:
     • A booking page
     • A promotional landing page
     • A coupon download
     • A subscription sign-up page
     • Any page on your website
5. Click the image upload box to add a graphic.
   • Recommended image dimensions: 4:1 ratio
   • Use a clear, clickable banner-style image.
6. Click Save.

Once saved, this graphic will appear to patients immediately after they complete a purchase in your Otto store. When they click the image, they will be redirected to the URL you provided.

Important Notes

• Only patients who complete an order through your Otto webstore will see the redirect.
• Make sure the URL includes https:// and loads correctly before saving.
• Use a clear call-to-action in your graphic (e.g., “Book Your Next Eye Exam” or “Download Your Coupon”).
• If the link is broken or changed on your website, the redirect will not work until updated in Otto.
• This feature does not interrupt order processing or payment capture.

Best Practices

Consider using post-order redirects to:

• Increase exam bookings
• Promote subscription programs
• Offer limited-time promotions
• Cross-sell dry eye or OTC products
• Encourage patients to follow your clinic on social media

Keep messaging simple and action-focused.

When to Contact Support

If the redirect is not displaying after checkout or the image is not saving properly, please submit a support ticket so our team can investigate further.