Suppliers and drop ship fulfillment options
Otto connects directly with supported suppliers and distributors so orders can be submitted through your existing supplier accounts without duplicating the order in another portal.
Supported Suppliers & Distributors
| Supplier / Distributor | Canada | US | Account Number Format |
|---|---|---|---|
| Johnson & Johnson | ✓ | ✓ | 7 digits, starting with 6 or 9 |
| CooperVision | ✓ | ✓ | Canada: 7–9 characters, starting with Q US: 5–12 alphanumeric characters |
| Bausch + Lomb | ✓ | ✓ | Canada: 8 digits, starting with 5 or 6. US: 7–10 numeric digits |
| Alcon | ✓ | X | 9 digits, starting with 100 |
| OOGP | X | ✓ | Format: ABC1234. If you have a 10-digit Nassau account number, contact OOGP to update your account |
| ABB | X | ✓ | 6–8 numeric digits |
| FAIT (WVA) | X | ✓ | FAIT: 4–6 numeric digits. WVA: 4–5 numeric digits (no longer valid) |
| e-Dr. | X | ✓ | 8 numeric digits |
| I-MED | ✓ | X | 5–7 alphanumeric characters |
| EyeDropShip | ✓ | ✓ | 7 alphanumeric characters, typically starting with VEW |
| Vision Essence | ✓ | X | 8 numeric digits |
Note: If you enter an account number that doesn't match the expected format, Otto will display a warning beneath the account number.
How to Connect Your Supplier Accounts
- Go to Settings > Suppliers.
- Click the supplier or distributor's logo.
- Enter the requested account number.
- Click Save.
Once connected, eligible orders can be submitted directly to the supplier through Otto.
Choosing a Default Supplier
If a product is available through multiple connected suppliers or distributors, you can select which supplier you’d like Otto to default to for fulfillment within your Product Catalog.
This is simply the default selection—you can still choose a different supplier when placing an individual order.
Let us know if you need a hand adjusting your default supplier.