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Patients and prescriptions

How to change a patient’s language preference

Learn how to update a patient’s preferred language in their profile. This ensures they receive messages and communications in the correct language.

Updated February 24, 2026 Step-by-step walkthrough

Step-by-Step Instructions

  1. Go to the Patients module
    • Click Patients in the left-hand sidebar.
  2. Search for the patient
    • Use the search bar at the top of the page.
    • Enter the patient’s name.
    • Click on the patient’s name (highlighted in blue) to open their profile.
  3. View the left side panel
    • Scroll down within the side panel to view additional profile details.
  4. Update the Language field
    • Locate the Language field in the patient’s profile.
    • Click the dropdown menu.
    • Select the correct language preference.
  5. Click Save
    • Click Save to apply the changes.

What This Affects

  • Patient-facing communications (such as refill reminders and notifications).
  • Online ordering experience language (where supported).

Important Notes

  • Changes apply to future communications only.
  • If a patient reports receiving messages in the wrong language, confirm their language preference is saved correctly.

When to Contact Support

  • If the selected language does not appear to apply to outgoing messages.
  • If a language option appears missing from the dropdown.

If the issue persists after saving the correct preference, please submit a support ticket so our team can investigate further.