All topics
Patients and prescriptions
- How to change a patient’s language preferenceLearn how to update a patient’s preferred language in their profile. Walkthrough
- How to add missing prescription expiration datesIf prescription expiration dates were not added when a patient's prescription or order was entered into Otto, they can be added at any time to put a stop date on automatic order processing. Video
- How to turn on patient order tracking in OttoWhen processing an order in Otto, you can send patients a tracking link so they can follow their order status on their own. Video
- How to export patient data and prescriptions from OttoOtto lets you export patient demographics and prescription data directly from the Patients tab — useful for custom reporting, practice analysis, or prescription review. Video
- Managing multiple prescriptions for the same productOtto allows one active prescription per product on a patient’s file.
- How to remove an Rx from a patient fileThis article explains how to remove a product–prescription (Rx) association from a patient’s profile so it no longer appears as an active product or available for reordering. Walkthrough
- How to send a patient their prescription in OttoOtto allows you to securely send a patient's contact lens prescription directly from their patient file. Walkthrough
- How to update patient informationLearn how to edit a patient’s contact details, prescriptions, or profile information in Otto. Walkthrough