How to request a product that isn’t in Otto’s master database

Step-by-Step Instructions

1. Click Products (box icon) in the left-hand sidebar.
2. Click Add Products at the top of the page.
3. Conduct a quick search to ensure the product does not already exist in the Master Database.
4. If it does not already exist, select Request a Product.
5. In the Product Name field, enter the full name of the product.
   • Be as specific as possible (brand, modality, pack size, etc.).
6. Enter your desired Retail Price.
   • This is the price you intend to charge patients.
7. Paste a link to the product from a supplier or manufacturer website.
   • This helps the Otto team verify product details quickly.
   • Use a direct product page whenever possible.
8. Click Send Request.

Your request will be submitted for review.

If Manual Fulfilment is the only supplier listed, the product is not available for drop-ship fulfillment through Otto and you will be responsible for fulfilling this order.

What Happens Next

• Otto will review the request and verify the product details.
• Once approved, the product will be added to the master database and to your catalog.

Important Notes

• Always search for the product in Available Products before submitting a request. Many products are already in the database and simply need to be added to your catalogue.
• Incomplete product names or missing links may delay processing.
• Pricing entered during the request can be adjusted later in your catalogue.
• Requesting a product be added does not necessarily mean we will be able to acquire it at drop-ship fulfilment.
• If a product is not available through one of our distributors, you will be responsible for manually fulfilling orders for this product.

When to Contact Support

• If the product is urgent and needed for an active patient order.
• If you do not see the product appear after a reasonable review period.
• If you are unsure whether the product already exists in Otto.

If the issue persists or the product has not been added after submission, please submit a support ticket so our team can investigate further.