How to update the default supplier for a product

Step-by-Step Instructions

1. Click Products (box icon) in the left-hand sidebar.
2. In the Your Catalog table, locate the product you want to update.
   • You can use the search bar to quickly find a specific product.
3. In the Supplier column, click the dropdown menu for that product.
4. Select the supplier you would like to set as the default.
   • The selection will save automatically.
5. Repeat this process for any additional products that require a different default supplier.

What Happens Next

• The selected supplier will now be the default whenever that product is ordered.
• Staff can still switch suppliers at the time of ordering if needed.
• Orders will continue to follow your batching and fulfillment settings.

Important Notes

• If you have not yet connected your account to the selected supplier, a setup window will appear prompting you to enter your supplier account details.
• Changing the default supplier does not affect existing orders.
• If you are located in the United States and work with multiple distributors (e.g., ABB or OOGP), you can default to one but switch at any time when placing an order .

When to Contact Support

• If a supplier does not appear in the dropdown.
• If you receive an error when attempting to select a supplier.
• If your supplier account credentials are not being accepted.

If the issue persists, please submit a support ticket so our team can investigate further.